Privacy and Cookies

Online Privacy Policy

  1. CTVC is committed to protecting users privacy. We use the most up-to-date technologies to keep the information you give us secure and confidential, and to prevent unauthorised access to it.
  2. The purpose of this Online Privacy Policy is to describe the information we collect from visitors to our websites, the purposes for which we use it and your rights regarding any information which you submit.
  3. You must agree to the conditions of this Online Privacy Policy and CTVC’s Terms and Conditions of Service [above], which apply to all our Company websites, before you use this or any CTVC website or submit video content or messages to CTVC for display on any of our websites.Non-Personal Information
  4. Some information about visits to CTVC’s websites is recorded by the normal operation of Internet servers on which our website is hosted. This information may include the user’s operating system (e.g. Mac or Windows), browser (e.g. Netscape or Internet Explorer) and the number and frequency of visits to the website.


A cookie is information that a website transfers to the user’s computer so that the website can remember who the user is. Our cookies typically contain the name of the site e.g. “”, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.

    • When you visit our site we will send you a cookie which may be used in the following ways:
      • To enable the personalisation features on our site, which give you the ability to recall recently viewed pages and see information which you have provided online.
      • To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our site. We cannot identify you personally in this way.
      • Two types of cookies may be used on this site, session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer, though how long will depend on the lifetime of the specific cookie.
    • You have the ability to accept or decline cookies by modifying the settings in your browser. You may not, however, be able to use all the interactive features of our site if cookies are disabled.

None of the information mentioned in paragraphs 4 enables us to identify you personally.


Personal Information

  1. “Personal information” is information which enables you to be identified as an individual. We collect and retain only sufficient personal information through our website to enable us to carry out services which you choose. You may also provide personal information when you provide content submissions (e.g. video content to be uploaded CTVC’s websites).
  2. We may associate information we collect from cookies with personal information which you provide to us online.


Our Use of Information

  1. CTVC may use information collected from visitors to its websites:
    1. to tell you about our products, services or events which are likely to be of interest to you
    2. to make our websites more relevant to your interests and tell you about improvements which are likely to be of interest to you
    3. to upload material which you have submitted to CTVC’s websites (e.g. to show video material, or to include your comments on CTVC’s websites)
    4. to reviews the use which visitors make of our sites to reply to your questions to protect website security.
    5. you are entitled to ask for a copy of the information we have about you at any time, and to have that information corrected if it is inaccurate. Please contact [email protected] 
  2. If you choose to delete your account we will immediately cease all contact with you but we may retain some information about you to ensure that any uploads or comments you have made on our sites remain in place.


Disclosing Information to Others

  1. CTVC may disclose information which it receives from visitors to CTVC websites for technical support functions or if so required by law. If CTVC or its assets are acquired by another party, information acquired by us may be transferred.
  2. We do not sell any of the information you give us to anyone. We may supply certain information to carefully selected parties in the future.



  1. The privacy policies of any other websites which you access through links from CTVC’s websites are not controlled by CTVC or subject to CTVC’s Online Privacy Policy. CTVC is not responsible for information provided to other sites, and CTVC excludes to the fullest extent permitted by law all liability that may arise in respect of such information.


Google Analytics

We make use of Google Analytics User-ID feature for registered users on the site, this means we connect your True Tube user ID to the activity you carry out on the site which is recorded via Google Analytics. No personally identifiable information is passed to Google during this process and only CTVC have the ability to reconcile this information against your True Tube profile.

CTVC is a registered charity (Company number 1375941, Registered Charity number 276286) whose registered office is at 12 Warwick Square, London SW1V 2AA.